Privacy Policy
Effective Date: 8/28/2024. Shimmer Shine Cleaning Co. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services, including cleaning, decluttering, and organizing services. By using our website or services, you agree to the terms of this Privacy Policy. Information We Collect:
- Personal Information: We collect personal information that you provide directly to us, including your name, email address, phone number, home or business address, and any other information you choose to provide when you contact us or request our services.
- Non-Personal Information: We may collect non-personal information, such as your IP address, browser type, and usage data when you visit our website. This information helps us improve our website and services.
- How We Collect Information: We collect information when you fill out contact forms, sign up for services, communicate with us via email or phone, or interact with our website.
How We Use Your Information:
- Service Provision: We use your personal information to provide, manage, and improve our cleaning, decluttering, and organizing services.
- Communication: We may use your contact information to communicate with you regarding your service requests, appointments, and any updates related to our services.
- Billing and Payment: Your information is used for billing purposes and to process payments for services rendered.
- Promotions: With your consent, we may send you promotional materials, offers, and newsletters. Information Sharing:
- Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in operating our business, such as payment processors or subcontractors. These parties are obligated to protect your information and use it only for the purposes for which it was shared.
- Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid legal requests. Date Security: We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Your Rights:
- Access and Correction: You have the right to request access to and correct any personal information we hold about you.
- Opt-Out: You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
- Data Deletion: You can request that we delete your personal information from our records, subject to any legal obligations we may have to retain it. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. Changes to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, technical, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date. Contact Us: If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Shimmer Shine Cleaning Co.
Shimmershinecleaningcp23@gmail.com
(951)669-3828
Terms of Service
Effective Date: 8/28/2024
1. Introduction
Welcome to Shimmer Shine Cleaning Co. These Terms of Service ("Terms") govern your use of our website and services, including cleaning, decluttering, and organizing services. By accessing our website or using our services, you agree to these Terms.
2. Services Provided
Shimmer Shine Cleaning Co. offers a range of services, including residential and commercial cleaning, decluttering, and organizing. The specific services to be provided will be agreed upon at the time of booking and may be detailed in a service agreement.
3. Booking and Cancellations
- Booking Process: You can book our services through our website, by phone, or via email. Bookings are subject to availability, and we will confirm the details with you before finalizing any appointment.
- Cancellation Policy: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.
4. Pricing and Payment
- Rates: Our pricing is based on the type and scope of services requested. We will provide an estimate before services are rendered. Any additional services requested during the appointment will be billed accordingly.
- Payment Terms: Payment is due upon completion of services unless otherwise agreed. We accept various payment methods, including credit cards, cash, and electronic transfers.
5. Client Responsibilities
- Access: Clients must ensure that our team has access to the property at the scheduled time. If we are unable to access the property, the appointment may be canceled, and a cancellation fee may apply.
- Environment: Clients are responsible for securing pets, valuables, and any items that may interfere with our ability to perform the services safely and effectively.
- Preparation: Clients may be asked to perform certain preparatory tasks before our team arrives, such as clearing specific areas or securing fragile items.
6. Liability and Damages
- Damage to Property: While we strive to handle your property with care, accidents can happen. If any damage occurs during the provision of our services, we will work with you to repair or replace the damaged item.
- Liability Limitation: Our liability is limited to the cost of the services provided. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our services.
7. Satisfaction Guarantee
- Service Quality: We are committed to providing high-quality services. If you are not satisfied with the services provided, please contact us within 24 hours, and we will work to address your concerns.
- Complaints and Resolutions: Any complaints or issues should be reported to us as soon as possible. We will strive to resolve any issues promptly and to your satisfaction.
8. Termination of Services
- By the Client: You may terminate ongoing services by providing us with notice. Any outstanding balances must be paid upon termination.
- By the Business: We reserve the right to terminate services at our discretion, with or without cause, and with or without notice.
We may update these Terms of Service periodically. We will notify you of any significant changes by posting the updated Terms on our website and updating the effective date.
These Terms of Service are governed by the laws of California, United States, without regard to its conflict of law principles.
If you have any questions or concerns about these Terms of Service, please contact us at:
Shimmer Shine Cleaning Co.
Shimmershinecleaningco23@gmail.com
(951)669-3828